Lead Times
Orders are usually shipped out within 24 hours if in stock, unless ordered on a holiday or weekend. If an item is not in stock at the time of your order, we will give you an estimated due date, usually within 10 days. We are also able to drop ship items directly from our manufacturers in some cases. Your invoice will reflect the items shipped out to you and the estimated ship date of any backordered items. For Rush Orders, please call to check lead times and availability. 585.325.2329.
Shipping Methods
You can select your preferred shipping method during checkout, different rates will be displayed so you may choose your method. Please note - for shipments 5 lbs or less, Priority Mail is a great inexpensive, fast service - usually 2 days to most areas in the US. UPS Three Day, Second Day, and Next Day Air orders will be treated as Rush orders however not all items are in stock, so these may not ship out within the normal 24 hour period. Please call if your order is a rush so we can tell you exactly when you can expect your order.Shipments over 150 lbs must be shipped Motor freight, details are below. For a shipping quote on the larger items, please call us at 585.325.2329.
USPS Shipping Disclaimer
Due to the inability to track USPS First Class shipments we are unable to replace orders that are lost or damaged when shipped via USPS First Class mail. We are not responsible for USPS Express Shipments that do not arrive on time, however you may file a claim for reimbursement of shipping fees directly with the USPS . If you wish to purchase insurance on a USPS package please call us to place your order.
Lost or Damaged Shipments
All shipments must be inspected for damage immediately upon receipt as the period of time for damage claims is 14 days from the date of delivery of your shipment. Damage claims received after 14 days from delivery date will be treated as new orders. Damage claims received within 14 days of delivery will be handled in the following way: Please notify us via email of the damaged shipment and provide photos of the damage. Save all packaging and the damaged item(s) as they may be needed as part of the claims process. We will send you out replacement merchandise via the same shipping method as your original order at no expense to you. We will file the claim with the shipping carrier and notify you when you may discard or ship back the damaged items(s). We apologize but we are not able to expedite shipping on damage replacement orders but you may pay to have these shipments expedited if needed.
If your item does not arrive within 21 days from the date of shipping and there is no evidence of delivery we can replace your order if it was shipped via UPS or USPS Priority Mail Insured. If there is evidence of delivery from the shipping carrier you must file a claim directly with them. You must call us to request insurance on USPS Priority Shipments prior to shipping, orders placed directly through our website are Priority Mail Uninsured. We are not able to replace items that are one-of-a-kind antiques, however we can provide you with other similar options or refund your order if lost or damaged and shipped via UPS or Insured USPS. We are not able to replace merchandise shipped via USPS First Class Mail.
International Shipping
We are happy to ship to locations outside the United States. Please note that the shipping estimates generated through our website (on new merchandise only) are reviewed by our shipping department before orders are processed. Actual shipping weights may vary from the weights calculated through our online ordering system, so this review will ensure that your order is shipped for the most economical method possible. We will email you with the actual shipping charges for different shipping options before we ship your order. Your invoice will reflect "ASC Shipping" - actual shipping charges will apply. Please note that this amount will not reflect customs or brokerage fees which are accrued through some shipping carriers.
Brokerage & Bond Fees
UPS charges a brokerage fee for international shipments dependent upon the value of shipment. Shipments $20 or less will typically not accrue a brokerage fee. However, please reference your country's UPS website or contact our shipping department for zones and rates. Customers are responsible for payment of all duties and taxes. When funds are not provided in advance by the customer, UPS must post a bond to release the shipment. UPS will charge customers 2.7% (minimum $6) and a $4.95 COD charge for this process. To avoid bond fees, call 1-800-PICK-UPS and ask about Prepayment or Electronic Funds Transfer plans. Please note this may not include all applicable fees.
Customs Fees
International shipments shipped either UPS or USPS will accrue a duty and tax fee. In many countries, duty is not charged for merchandise $20 or less. Please reference your country's customs policies.
For more information on UPS Customs and Brokerage Fees, please click here. We are not responsible for any additional customs or borkerage fees that may be invoiced by UPS after shipping. All international orders are subject to billing address and CVV validation.
