Terms and Conditions
Returning Merchandise to Us
Send your merchandise (unless it is a new plumbing item, or floor & wall tile) back to us with a copy of your invoice, our address is:
540 South Avenue
Rochester NY 14620
Please package your items carefully for return shipment, and ensure all parts and screws are included in your return. If you'd like to exchange your merchandise for another item, please note that in your return package.
We apologize, but we cannot refund shipping fees. You do not need an RGA or RMA to return any items to us. All returns on shipped merchandise will be subject to a 20% restocking fee when returned within 30 days of receipt of order, if returned with original packaging and all parts, in new condition. Please see the exceptions to this policy listed below, on new plumbing items or floor & wall tile. New items returned between 31 and 60 days will be subject to a 25% restocking fee. New items returned between 61 and 90 days will be subject to a 30% restocking fee. New items returned after 90 days, are missing any parts, screws, or packaging; are subject to a 40% restocking fee. We reserve the right to not accept returns that we receive 120 days or more from the date of purchase. Refunds will be posted to your account within 14 business days of receipt of your return.
New Plumbing and Floor & Wall Tile Returns
Exceptions to the restocking fees listed above: New plumbing items or new floor and wall tile returned within 60 days are subject to a 20% restocking fee. Floor and wall tile and some new plumbing items should be returned to different addresses than shown above. Please call us at 585.325.2264 to get the correct address to return these items to. If these items are returned to the address above, additional shipping fees will be applied to the refund amount.
Antique and Vintage Items Return Policy
Antique or vintage items are accepted for store credit only, minus a 20% restocking fee, within 30 days of purchase. If you have received an antique item that you would like to return, please call Houseparts immediately 585.325.2329 to let us know you will be sending it back.
If you receive a product that has any sort of defect we want to replace it for you as soon as possible at no charge to you. So give us a call immediately and let us know the problem. We want you to be satisfied with our products, we will do everything in our power to guarantee this.
Lost or Damaged Shipments
If your item does not arrive within a reasonable period of time from the date of shipping, or if it was damaged in transit, we can replace your order if it was shipped via UPS or if it was shipped via USPS Priority Mail Insured if you contact us within 30 days of the shipping date of your order. Damage or lost package claims received after 30 days from the shipping date will have to be taken up with the shipping carrier directly. We are not able to replace items that are one-of-a-kind antiques, however we can provide you with other similar options or refund your order if lost or damaged and shipped via UPS or Insured USPS.
Orders cancelled by customers prior to order processing are not subject to any fees. Orders cancelled by customers after being processed may be subject to a 10% cancellation fee if the products are non-stock items and have already been ordered. Orders cannot be cancelled after they have been shipped, they will need to be returned to us and subject to our return policy. Orders we are unable to fulfill for any reason may be subject to cancellation by us. In these cases we will provide you with a full refund for these orders.
Sales & Use Tax Policy
We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases. Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
Historic Houseparts collects sales tax in states where we have physical presence (or nexus), which is New York. Historic Houseparts does not collect sales tax in any state NOT listed above because Historic Houseparts is not required to collect sales or use tax in these states. For our exempt customers: Historic Houseparts does not collect sales tax from you if we have your exemption certificate on file.
This privacy notice discloses the privacy practices for Apothicaire-Rochester, Historic Houseparts, and The Period Bath Supply Company. This privacy notice applies solely to information collected by these web sites. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on these sites. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our websites:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the websites, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web pages.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Orders are usually shipped out within 24 hours if in stock, unless ordered on a holiday or weekend. If an item is not in stock at the time of your order, we will give you an estimated due date, usually within 10 days. We are also able to drop ship items directly from our manufacturers in some cases. Your invoice will reflect the items shipped out to you and the estimated ship date of any backordered items. For Rush Orders, please call to check lead times and availability. 585.325.2329.
You can select your preferred shipping method during checkout, different rates will be displayed so you may choose your method. Please note - for shipments 5 lbs or less, Priority Mail is a great inexpensive, fast service - usually 2 days to most areas in the US, however it is not insured so we can't replace lost or damaged items unlesss you call your order in to us and request insurance. UPS Three Day, Second Day, and Next Day Air orders will be treated as Rush orders however not all items are in stock, so these may not ship out within the normal 24 hour period. Please call if your order is a rush so we can tell you exactly when you can expect your order.Shipments over 150 lbs must be shipped Motor freight, details are below. For a shipping quote on the larger items, please call us at 585.325.2329.
USPS Shipping Disclaimer
Due to the inability to track USPS First Class shipments we are unable to replace orders that are lost or damaged when shipped via USPS First Class mail. We are not responsible for USPS Express Shipments that do not arrive on time, however you may file a claim for reimbursement of shipping fees directly with the USPS . If you wish to purchase insurance on a USPS package please call us to place your order.
Lost or Damaged Shipments
All shipments must be inspected for damage immediately upon receipt as the period of time for damage claims is 14 days from the date of delivery of your shipment. Damage claims received after 14 days from delivery date will be treated as new orders. Damage claims received within 14 days of delivery will be handled in the following way: Please notify us via email of the damaged shipment and provide photos of the damage. Save all packaging and the damaged item(s) as they may be needed as part of the claims process. We will send you out replacement merchandise via the same shipping method as your original order at no expense to you. We will file the claim with the shipping carrier and notify you when you may discard or ship back the damaged items(s). We apologize but we are not able to expedite shipping on damage replacement orders but you may pay to have these shipments expedited if needed.
If your item does not arrive within 21 days from the date of shipping and there is no evidence of delivery we can replace your order if it was shipped via UPS or USPS Priority Mail Insured. If there is evidence of delivery from the shipping carrier you must file a claim directly with them. You must call us to request insurance on USPS Priority Shipments prior to shipping, orders placed directly through our website are Priority Mail Uninsured. We are not able to replace items that are one-of-a-kind antiques, however we can provide you with other similar options or refund your order if lost or damaged and shipped via UPS or Insured USPS. We are not able to replace merchandise shipped via USPS First Class Mail.
We are happy to ship to locations outside the United States. Please note that the shipping estimates generated through our website (on new merchandise only) are reviewed by our shipping department before orders are processed. Actual shipping weights may vary from the weights calculated through our online ordering system, so this review will ensure that your order is shipped for the most economical method possible. We will email you with the actual shipping charges for different shipping options before we ship your order. Your invoice will reflect "ASC Shipping" - actual shipping charges will apply. Please note that this amount will not reflect customs or brokerage fees which are accrued through some shipping carriers.
Brokerage & Bond Fees
UPS charges a brokerage fee for international shipments dependent upon the value of shipment. Shipments $20 or less will typically not accrue a brokerage fee. However, please reference your country's UPS website or contact our shipping department for zones and rates. Customers are responsible for payment of all duties and taxes. When funds are not provided in advance by the customer, UPS must post a bond to release the shipment. UPS will charge customers 2.7% (minimum $6) and a $4.95 COD charge for this process. To avoid bond fees, call 1-800-PICK-UPS and ask about Prepayment or Electronic Funds Transfer plans. Please note this may not include all applicable fees.
International shipments shipped either UPS or USPS will accrue a duty and tax fee. In many countries, duty is not charged for merchandise $20 or less. Please reference your country's customs policies.
For more information on UPS Customs and Brokerage Fees, please click here. We are not responsible for any additional customs or brokerage fees that may be invoiced by UPS after shipping. All international orders are subject to billing address and CVV validation.