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Send your merchandise (unless it is a new plumbing item, or floor & wall tile) back to us with a copy of your invoice, our address is:
Period Bath Supply Company
528 South Ave
Rochester, NY 14620
Please package your items carefully for return shipment, and ensure all parts and screws are included in your return. If you'd like to exchange your merchandise for another item, please note that in your return package.
We apologize, but we cannot refund shipping fees. You do not need an RGA or RMA to return any items to us. All returns on shipped merchandise will be subject to a 10% restocking fee when returned within 30 days of receipt of order, if returned with original packaging and all parts, in new condition. Please see the exceptions to this policy listed below, on new plumbing items or floor & wall tile. New items returned between 31 and 60 days will be subject to a 20% restocking fee. New items returned between 61 and 90 days will be subject to a 30% restocking fee. New items returned after 90 days, are missing any parts, screws, or packaging; are subject to a 40% restocking fee. We reserve the right to not accept returns that we receive 120 days or more from the date of purchase.
New Plumbing and Floor & Wall Tile Returns
Exceptions to the restocking fees listed above: New plumbing items or new floor and wall tile returned within 60 days are subject to a 20% restocking fee. Floor and wall tile and some new plumbing items should be returned to different addresses than shown above. Please call us at 888.558.2329 or 585.325.2264 to get the correct address to return these items to. If these items are returned to the address above, additional shipping fees will be applied to the refund amount.
All parts and finishes of the Kingston Brass faucet are warranted to the original consumer to be free from defects in material and workmanship as long as the original consumer owns it. Kingston Brass recommends having a professional plumber for all installation and repair. Please read carefully as this concerns your rights and obligations as once you purchased and used our products, it is assumed that you have read, understood and agreed with the terms set as following. Kingston Brass will replace “Free of Charge”, during the warranty period, any part that proves defective in material and/or workmanship under normal installation and use. Kingston Brass Faucets.
10 YEAR LIMITED WARRANTY
Kingston Brass warrants its faucets to be flawless during normal residential use. If the faucet should leak or drip during normal use, you may obtain warranty parts with the original place of purchase. If these parts are unavailable by the original place of purchase then Kingston Brass Inc. will, free of charge, mail the original owner the cartridge or parts necessary to put the faucet in good working condition. All warranty parts will be shipped freight prepaid ground service. If expedited shipping is requested customer will be responsible for freight charges. This product warranty applies only to Kingston Brass Faucets installed in the United States ONLY.
Kingston Brass also warrants all other aspects of the faucet or accessories, to be free of defects in material and workmanship during normal residential use within (10) ten years from the date of purchase to it’s original owner, EXCEPT Oil Rubbed Bronze and Dark Bronze since they are considered Living Finishes and as such, color changes are part of the normal Living Finish Behavior, However Oil Rubbed Bronze and Dark bronze Faucets still carry Kingston Brass’ 10 year mechanical warranty. Kingston Brass will, at its election, repair, provide replacement part(s), or make appropriate adjustment. Damage to any product caused by accident, misuse, or abuse will void the faucets (10) year limited warranty. Improper cleaning and care will also void the faucets warranty. Proof of purchase (original sales receipt) MUST be provided to Kingston Brass Inc with all warranty claims. Kingston Brass will not be held responsible for labor charges, installation, or other incidental or consequential cost. In no event shall the liability of Kingston Brass Inc exceed the purchase price of the item purchased.