Merchandise to Us
your merchandise (unless it is a new plumbing item, or floor
& wall tile) back to us with a copy of your invoice, our
540 South Avenue
Rochester NY 14620
Please package your items
carefully for return shipment, and ensure all parts and
screws are included in your return. If you'd like to
exchange your merchandise for another item, please note that
in your return package.
apologize, but we cannot refund shipping fees. You do not
need an RGA or RMA to return any items to us. All returns on
shipped merchandise will be subject to a 10% restocking fee
when returned within 30 days of receipt of order, if
returned with original packaging and all parts, in new
condition. Please see the exceptions to this policy listed
below, on new plumbing items or floor & wall tile.
New items returned between
31 and 60 days will be subject to a 20% restocking fee. New
items returned between 61 and 90 days will be subject to a
30% restocking fee. New items returned after 90 days, are
missing any parts, screws, or packaging; are subject to a
40% restocking fee.
We reserve the right to not accept returns that we receive
120 days or more from the date of purchase.
and Floor & Wall Tile Returns
Exceptions to the restocking fees listed above: New plumbing
items or new floor and wall tile returned within 60 days are
subject to a 20% restocking fee. Floor and wall tile and
some new plumbing items should be returned to different
addresses than shown above. Please call us at 888.558.2329
or 585.325.2264 to get the correct address to return these
items to. If these items are returned to the address above,
additional shipping fees will be applied to the refund
Antique and Vintage
Items Return Policy
for store credit only, minus a
10% restocking fee, within 30 days of purchase. If you have
received an antique item that you would like to return,
please call Houseparts immediately
(585) 325-2329to let us know you will be sending it back.
We will replace any
defective products immediately, at no charge to you. So give
us a call and let us know the problem. We want you to be
satisfied with our products, we will do everything in our
power to guarantee this.
Lost or Damaged Shipments
If your item does not arrive within a
reasonable period of time from the date of shipping, or if
it was damaged in transit, we can replace your order if it
was shipped via UPS or if it was shipped via USPS Priority
Mail Insured. You must call us to request insurance on
USPS Priority Shipments prior to shipping, orders placed
directly through our website are Priority Mail Uninsured. We
are not able to replace items that are one-of-a-kind
antiques, however we can provide you with other similar
options or refund your order if lost or damaged and shipped
via UPS or Insured USPS.
If you decide to cancel an order after placing it, we can
only cancel it if it has not yet shipped out. If the order
has already shipped out to you we can not cancel it, however
you can return the goods for a full store credit, or a
refund with a 10% restocking fee.