This is an item that is usually drop shipped from the vendor. The lead time is generally 5-7 days to ship; rush shipping is available for most items.Please call or email us for if you have questions on shipping costs and lead times to your location. International shipping is available for most items.
Returning Merchandise to Us
Send your merchandise (unless it is a new plumbing item, or floor & wall tile) back to us with a copy of your invoice, our address is:
Period Bath Supply Company
528 South Avenue
Rochester NY 14620
Please package your items carefully for return shipment, and ensure all parts and screws are included in your return. If you'd like to exchange your merchandise for another item, please note that in your return package.
We apologize, but we cannot refund shipping fees. You do not need an RGA or RMA to return any items to us. All returns on shipped merchandise will be subject to a 20% restocking fee when returned within 30 days of receipt of order, if returned with original packaging and all parts, in new condition. Please see the exceptions to this policy listed below, on new plumbing items or floor & wall tile. New items returned between 31 and 60 days will be subject to a 25% restocking fee. New items returned between 61 and 90 days will be subject to a 30% restocking fee. New items returned after 90 days, are missing any parts, screws, or packaging; are subject to a 40% restocking fee. We reserve the right to not accept returns that we receive 120 days or more from the date of purchase. Refunds will be posted to your account within 14 business days of receipt of your return.
New Plumbing and Floor & Wall Tile Returns
Exceptions to the restocking fees listed above: New plumbing items or new floor and wall tile returned within 60 days are subject to a 20% restocking fee. Floor and wall tile and some new plumbing items should be returned to different addresses than shown above. Please call us at 888.558.2329 or 585.325.2264 to get the correct address to return these items to. If these items are returned to the address above, additional shipping fees will be applied to the refund amount.