Orders are usually shipped out within 24 hours if in stock, unless ordered on a holiday or weekend. If an item is not in stock at the time of your order, we will give you an estimated due date, usually within 10 days. Your invoice will reflect the items shipped out to you and the estimated ship date of any backordered items. For Rush Orders, please call to check lead times and availability. Our number is 585.325.2329.
You can select your preferred shipping method during checkout, different rates will be displayed so you may choose your method. Please note - for shipments 5 lbs or less, Priority Mail is a great inexpensive, fast service - usually 2 days to most areas in the US, however it is not insured so we can't replace lost or damaged items unlesss you call your order in to us and request insurance. UPS Three Day, Second Day, and Next Day Air orders will be treated as Rush orders however not all items are in stock, so these may not ship out within the normal 24 hour period. Please call if your order is a rush so we can tell you exactly when you can expect your order.Shipments over 150 lbs must be shipped Motor freight, details are below. For a shipping quote on the larger items, please call us at 585.325.2329.
USPS Shipping Disclaimer
Due to the inability to track USPS First Class shipments we are unable to replace orders that are lost or damaged when shipped via USPS First Class mail. We are also unable to replace merchandise lost or damaged when shipped via USPS Priority or Express Mail. We are not responsible for USPS Express Shipments that do not arrive on time, however you may file a claim for reimbursement of shipping fees directly with the USPS . If you wish to purchase insurance on a USPS package please call us to place your order.
Lost or Damaged Shipments
If your item does not arrive within a reasonable period of time from the date of shipping, or if it was damaged in transit, we can replace your order if it was shipped via UPS or if it was shipped via USPS Priority Mail Insured. You must call us to request insurance on USPS Priority Shipments prior to shipping, orders placed directly through our website are Priority Mail Uninsured. We are not able to replace items that are one-of-a-kind antiques, however we can provide you with other similar options or refund your order if lost or damaged and shipped via UPS or Insured USPS.
We are happy to ship to locations outside the United States. Please note that the shipping estimates generated through our website (on new merchandise only) are reviewed by our shipping department before orders are processed. Actual shipping weights may vary from the weights calculated through our online ordering system, so this review will ensure that your order is shipped for the most economical method possible. We will email you with the actual shipping charges for different shipping options before we ship your order. Your invoice will reflect "ASC Shipping" - actual shipping charges will apply. Please note that this amount will not reflect customs or brokerage fees which are accrued through some shipping carriers.
Brokerage & Bond Fees
UPS charges a brokerage fee for international shipments dependent upon the value of shipment. Shipments $20 or less will typically not accrue a brokerage fee. However, please reference your country's UPS website or contact our shipping department for zones and rates. Customers are responsible for payment of all duties and taxes. When funds are not provided in advance by the customer, UPS must post a bond to release the shipment. UPS will charge customers 2.7% (minimum $6) and a $4.95 COD charge for this process. To avoid bond fees, call 1-800-PICK-UPS and ask about Prepayment or Electronic Funds Transfer plans. Please note this may not include all applicable fees.
International shipments shipped either UPS or USPS will accrue a duty and tax fee. In many countries, duty is not charged for merchandise $20 or less. Please reference your country's customs policies.
For more information on UPS Customs and Brokerage Fees, please click here. We are not responsible for any additional customs or borkerage fees that may be invoiced by UPS after shipping. All international orders are subject to billing address and CVV validation.