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ORDERING & SHIPPING
INFORMATION
How To Order /
Payment Methods / Lead
Times / Returns /
Freight Shipping
/ Contact Us
How to Order Our Products
1.)
ANTIQUE ITEMS: To
place an order for any VINTAGE (antique) items on the website, please call or
EMAIL
to verify that it is still available. To inquire about shipping on OVERSIZED
items, please
click here.
2.)
NEW ITEMS: To place an order for any of
our reproduction merchandise use the order links beside the items on the item
detail pages.
If you get hung up during the
checkout, make sure you have selected a shipping carrier, AND THEN a shipping
method (i.e.: USPS: Priority Mail, First Class, or Express; or UPS: Ground, Next
Day Air, Second Day Air, etc). You will not see the "Continue" button until
you have selected this detail.
3.)
Not comfortable with
online ordering? No problem, we like to talk to real people too, so feel free
to call toll free
1(888) 558-2329 during store hours
(9:30-6 Mon-Sat EST) and have
your credit card handy for quicker service. We will take your order and let you
know availability and shipping costs at that time.
Payment Methods &
Lead Times
We accept Mastercard, Visa,
American Express, and Discover cards, checks or cash. If you would like to send a check,
please call to place your order by phone and we will give you the correct
total with shipping and your order number.
Orders
are shipped out within 24 hours if in
stock. If an item is not in stock at the time of your order, we will give you an
estimated due date, usually within 10 days. Your invoice will reflect the items
shipped out to you and the estimated ship date of any backordered items.
For
Rush Orders, please call to check lead times and availability.888.558.2329
You can select your
preferred shipping method during checkout, different rates will be displayed
so you may choose your method. Please note- for shipments 5 lbs or less,
Priority Mail is a great fast service - usually 2 days to most areas in the
US. Shipments over 150 lbs must be shipped Motor freight. For
a shipping quote on the larger items, please call us at 888.558.2329 or
585.325.2329.
Returns:
RETURNS:
As of January 1st, 2005, all new merchandise (For Vintage or
Antique Items, please see below.) may be returned for a full refund if
received within 30 days of purchase, if returned with original packaging and
all parts, in new condition. Send your merchandise back to us at 540 South
Avenue, Rochester NY 14620. We apologize, but we can not refund shipping fees.
New items returned
between 31 and 60 days will be subject to a 20% restocking fee. New items
returned between 61 and 90 days will be subject to a 30% restocking fee.
New items returned after 90 days, are missing any parts, screws, or
packaging; are subject to a 40% restocking fee.
VINTAGE or ANTIQUE ITEMS
are accepted for store credit only, within 30 days of purchase. If you have
received an item that you would like to return, please call Houseparts
immediately (585) 325-2329 to let us know you will be sending it back. We will
give you a return authorization. (RGA)
DEFECTIVE
OR DAMAGED MERCHANDISE: We will reship any defective products
immediately, so give us a call and let us know the problem. We want you to be
satisfied with our products, we will do everything in our power to guarantee
this.
CANCELLATIONS:
If you decide to cancel an order after placing it, we can only cancel it if it
has not yet shipped out. If the order has already shipped out to you WE
CAN NOT CANCEL IT, YOU CAN RETURN IT FOR FULL STORE CREDIT HOWEVER.
Contact Us:
Store Location & Hours:
Historic Houseparts
540 South Avenue
Rochester, NY 14620
Open Monday Through Saturday 9:30 AM to 6:00 PM
(DRIVING DIRECTIONS)
Phone: 585.325.2329
Toll Free: 888.558.2329
Fax: 585.325.3613
Email:
info@historichouseparts.com
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